Frequently Asked Questions
Everything you need to know about shopping with Anne Wilson Official.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange any unworn items with original tags within 30 days of delivery. Please visit our Returns Portal to start the process.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Fit Notes' section for each individual garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
At Anne Wilson, we prioritize quality and ethics. We use premium, high-durability fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.